Technical Support Executive - Voice / Blended
Careersource
Technical Support Executive - Voice / Blended
Careersource
Sector 135, Noida
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
184 applicants
Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
Handle inbound/outbound calls or chat/email for technical support.
Diagnose and troubleshoot software, hardware, network, and connectivity issues.
Guide customers step-by-step to resolve technical concerns.
Provide product information, configuration assistance, and account support.
Follow standard operating procedures and maintain documentation in CRM.
Escalate unresolved or complex cases to Level 2/Tech Specialists.
Achieve performance metrics: AHT, FCR, Quality Score, CSAT.
B.E/B.Tech/MCA/BCA/ Any computer related courses Freshers with Good communication skills are welcome
Job role
Work location
Sector 135, Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Technical support, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Careersource
Address
Sector 135, Noida, Uttar Pradesh, India
Job posted by Careersource
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