Technical Support Executive - Voice / Blended(International BPO)

Job Description:

Job Role: Technical Support(International BPO)

Location:Sector 81, Noida

Duration: Full Time

Note:Minimum 1 year from a Techsupport Background

Education Qualification: Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred

• Comprehensive understanding of typical home network deployments is required.

• The candidate must be able to identify a diversity of networking home devices’ specific functions, configurations, and interactions.

• Candidate must have immaculate English communication skills.

• Candidate must be well mannered and demonstrate a high order of customer services skills.

• The candidate must be attentive to detail.

• Candidate must have excellent analytical, organizational, and time management skills.

• Candidate must be able to perform well in a steep learning curve.

• The candidate must be able to sell support contracts.

Resposibility:

• Engage in direct communication with customers via phone, chat, and email.

• The agent will assist customers with home mesh-wireless-network initial setup and configurations.

• The agent will assist customers with home extender and powerline adapter initial setup and configurations.

• The agent will assist customers with home extended or advanced home networking configurations.

• The agent will confirm product expected behavior and troubleshoot as needed.

• Actively promote the use of NETGEAR mobile apps.

• Accurately log customer cases and product issues.

• Sell “support contracts”.

• Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.