Telecaller

JOB DESCRIPTION-

A Telecaller is responsible for making and receiving phone calls to promote products or services, generate leads, and provide customer support. 

Key Responsibilities:

* Making calls to potential and existing customers to promote products or services, explain features, and generate interest. 

* Handling incoming calls from customers, addressing inquiries, resolving complaints, and providing support. 

* Identifying and qualifying potential customers by gathering information and assessing their needs. 

* Building rapport with customers, maintaining positive interactions, and ensuring customer satisfaction. 

* Accurately documenting all call details, customer information, and interactions in a database or CRM system.