Telecaller

🌍 Key Responsibilities of a Tour & Travel Operator

1. Planning & Designing ToursCreate customized itineraries based on client preferences.

Develop package tours (transport, accommodation, sightseeing, meals).

Ensure itineraries are cost-effective and feasible.

2. Coordination with Service ProvidersLiaise with airlines, hotels, transport companies, and local guides.

Negotiate rates and secure bookings.

Maintain reliable vendor relationships to ensure quality service.

3. Customer Advisory & SupportProvide detailed information about destinations, travel options, and cultural norms.

Offer visa guidance, insurance options, and safety tips.

Handle queries before, during, and after the trip.

4. Logistics & Operations ManagementArrange transportation (flights, buses, cars, cruises).

Manage accommodation bookings and meal plans.

Ensure smooth transitions between destinations.

5. Compliance & DocumentationEnsure all travel documents (tickets, visas, permits) are accurate.

Follow legal and safety regulations of the travel industry.

Maintain transparent contracts and agreements with clients.

6. Crisis HandlingProvide assistance in case of cancellations, delays, or emergencies.

Offer alternatives and refunds where applicable.

Act as a point of contact for problem resolution.

7. Marketing & PromotionAdvertise tour packages through digital and offline channels.

Build brand reputation by offering unique experiences.

Engage in customer feedback and loyalty programs.

✅ In essence, tour operators act as intermediaries between travelers and service providers, ensuring a seamless, enjoyable, and safe travel experience.