Telecaller

Telecaller (B2B Leads) – KozyTouch | Revive InternationalLocation: Noida

Job Type: Full-time

Experience: 1–3 years preferred

Industry: Home Furnishing / B2B Sales / IndiaMART / TradeIndia Leads

About KozyTouch:

KozyTouch is one of the fastest-growing home furnishing brands, offering premium blankets, quilts, bedsheets, comforters, and gifting solutions. We serve both retail and wholesale clients across India and are expanding rapidly.

Role Summary:

We are looking for a smart, confident Telecaller to manage daily enquiries from IndiaMART, TradeIndia, WhatsApp & inbound calls.

Your job is to convert leads into orders, share product details, follow-up daily, and maintain excellent customer communication.

Key Responsibilities:

Lead Handling (Primary)

• Call and respond to IndiaMART & TradeIndia leads instantly.
• Understand customer requirements (blankets, quilts, gifting, bulk orders).
• Share product images, prices, MOQ, and offers on WhatsApp.
• Maintain strong follow-up until conversion.
• Update CRM/sheets daily with lead status.

Sales Support

• Coordinate with Store Manager for product availability.
• Follow-up on samples, payments, dispatch status.
• Send quotations, catalogues, and product details.
• Convert inquiries into confirmed orders consistently.

Customer Interaction

• Handle inbound calls politely and confidently.
• Build relations with retailers, wholesalers, and corporate buyers.
• Handle queries regarding rates, delivery, bulk discounts.

Reporting

• Maintain daily call sheet, lead sheet, and follow-up report.
• Share conversion report with founder/manager.

Required Skills:

• Good communication skills (Hindi must, English basic+).
• Strong persuasion & follow-up skills.
• Experience with IndiaMART / TradeIndia lead handling is a BIG PLUS.
• Knowledge of WhatsApp Business, catalog sharing, price negotiation.
• Basic computer skills (Excel/Sheets).

Salary & Incentives:

• Salary: ₹12,000 – ₹20,000 (depending on experience)
• Incentives: Based on number of conversions + monthly targets
• Benefits: Staff discount, performance bonus, festival incentives

Who Should Apply?

• Someone who is confident, fast in calling, and good at follow-up
• Someone who loves talking to customers & closing deals
• Someone who can handle 50–100 leads/day during peak season