Telecaller Outbound

Key Responsibilities:·        

· Handle customer calls in a professional manner

·        Understand customer needs, provide accurate information, and resolve queries promptly.

·        Assist customers with the KYC (Know Your Customer) process, including document collection and verification support.

·        Maintain detailed and accurate records of customer interactions.

·        Follow communication scripts, guidelines, and policies.

·        Escalate complex issues to senior team members when required.

·        Achieve daily/weekly performance targets such as call handling, resolution time, and customer satisfaction.

·        Ensure high levels of customer satisfaction and a positive customer experience.

Required Skills & Qualifications:·   

· Experience in customer service, call center, or telecalling will be an advantage.

·        Good communication skills

·        Strong listening skills mainly towards customers

·        Basic understanding of KYC documentation and compliance processes.

·        Ability to handle customer issues calmly and professionally.

·        Good organizational and time management skills.

·        Proficiency in MS Office and basic computer operations.

·        Ability to work in a fast-paced environment.