Telecalling Executive

Job Description

Job Title:

Tele caller - Executive

Department:

Operations / Logistics / BPO

Experience Required:

Minimum 1 year of experience in Logistics / Courier Operations / Supply Chain / Last Mile Delivery

Job Location:

Noida, Sector 63

Job Summary

We are looking for a detail-oriented and customer-focused Courier Process Executive with hands-on experience in logistics operations, shipment tracking, and delivery coordination. The candidate will be responsible for managing courier bookings, tracking consignments, resolving delivery issues, and coordinating with hubs and delivery partners to ensure timely movement of shipments.

Key Responsibilities

Operations & Shipment Handling

Process courier bookings and generate AWB / shipment labels

Track shipments through internal systems and update status

Coordinate with hubs, vendors, and delivery agents for smooth movement

Monitor first-mile and last-mile delivery performance

Ensure proper scanning, bagging, and manifest management

Customer & Client Coordination

Handle client queries related to pickup, delivery, delays, and RTO

Provide real-time shipment status updates

Resolve escalations within defined TAT

Maintain service quality and customer satisfaction

Exception Management

Identify undelivered shipments and take corrective action

Manage RTO, NDR, lost shipment, and damaged shipment cases

Follow up with delivery centers for closure

Documentation & MIS

Maintain daily shipment reports and operational trackers

Update system with accurate shipment remarks

Share daily productivity and performance reports

Key Skills Required

Knowledge of courier / logistics operations

Understanding of AWB, NDR, RTO, first-mile & last-mile delivery

Good communication skills (Hindi & excellent English)

Basic computer knowledge (Excel, CRM, tracking tools)

Ability to work in a fast-paced environment

Problem-solving and coordination skills

Eligibility Criteria

Graduate(preferred)

Minimum 1 year experience in courier, logistics, e-commerce, or supply chain operations

Experience in shipment tracking or hub operations will be an advantage

KPIs / Performance Metrics

Shipment TAT adherence

NDR closure rate

RTO reduction

Customer satisfaction score

Data accuracy & system updates