Telecalling Executive

Job Title: Telecalling Executive

Job Summary

The Telecalling Executive is responsible for contacting potential and existing customers over phone calls to generate leads, provide information about products/services, and close sales or schedule follow-ups while maintaining a positive customer experience.

Key Responsibilities

• Make outbound calls to prospective customers from the provided database
• Handle inbound calls and respond to customer queries professionally
• Explain products/services clearly and confidently
• Generate leads and convert inquiries into sales or appointments
• Maintain accurate call records and update CRM systems
• Follow up with interested customers and close pending leads
• Achieve daily and monthly calling and conversion targets
• Handle objections and complaints politely
• Follow company scripts, guidelines, and compliance standards

Requirements & Qualifications

• Minimum education: 12th pass / Graduate (preferred)
• Good communication skills in Hindi and/or English
• Ability to convince and negotiate effectively
• Basic computer knowledge and CRM familiarity
• Positive attitude and target-oriented approach

Experience

• Fresher or experienced candidates can apply

Working Hours

• Full-time / Shift-based

Salary & Benefits

• Fixed salary + performance-based incentives
• Training and career growth opportunities
• Friendly and supportive work environment