• Outbound and Inbound Calls:
• Handling both incoming calls from potential customers and making outbound calls to generate leads and close sales. 
• Product Knowledge:
• Developing a thorough understanding of the company's products or services to effectively communicate their value and benefits. 
• Customer Engagement:
• Initiating conversations with potential customers, building rapport, and actively listening to their needs to identify the best solutions. 
• Sales Closing:
• Persuading customers to make a purchase by highlighting the benefits of the product or service and addressing any concerns or objections. 
• Customer Relationship Management:
• Maintaining accurate records of customer interactions, updating customer information, and following up with customers to ensure satisfaction and build long-term relationships. 
• Meeting Sales Targets:
• Striving to meet or exceed individual and team sales quotas by effectively managing their time and sales activities. 

Essential Skills:

• Communication Skills:
• Excellent verbal communication, active listening, and the ability to articulate product information clearly and persuasively. 
• Sales Skills:
• Proven ability to close sales, handle objections, and build rapport with customers. 
• Customer Service Skills:
• Strong focus on customer satisfaction, ability to handle customer inquiries and complaints effectively, and willingness to go the extra mile to resolve issues. 
• Time Management:
• Ability to prioritize tasks, manage time effectively, and handle a high volume of calls. 
• Resilience:
• Ability to handle rejection and maintain a positive attitude in a challenging sales environment. 
• Technical Skills:
• Proficiency in using CRM software and other sales tools to manage customer data and track sales performance. 

In essence, a Telesales Representative is a sales professional who leverages their communication and persuasive skills to drive sales and build customer relationships over the phone