Telecalling Team Leader

🔹 Job OverviewA Team Leader in Health Insurance supervises a team of sales or service executives, ensuring targets are achieved, customer satisfaction is maintained, and compliance with industry standards is followed. This role exists within the broader insurance sector, especially companies like Star Health and Allied Insurance, Care Health , HDFC ERGO General Insurance, or ICICI Lombard, Policy Bazar

• 🔹 Key Responsibilities👥 Team ManagementLead, supervise, and motivate a team of sales/service executives
• Assign targets and monitor daily/weekly performance
• Conduct team meetings and training sessions
• 📊 Sales & Business DevelopmentAchieve team sales targets for health insurance policies
• Promote products like mediclaim, family floater plans, etc.
• Identify new business opportunities and market strategies
• 📞 Customer HandlingResolve escalated customer queries and complaints
• Ensure high customer satisfaction and retention
• 📈 Performance MonitoringTrack KPIs such as conversion rate, productivity, and revenue
• Prepare reports and present performance to senior management
• 📚 Training & DevelopmentTrain new hires on products, sales techniques, and compliance
• Provide ongoing coaching and feedback
• ⚖️ Compliance & DocumentationEnsure all policies follow IRDAI guidelines
• Maintain proper documentation and process adherence
• 🔹 Required SkillsStrong leadership and team management
• Excellent communication & negotiation skills
• Knowledge of health insurance products
• Sales and target-driven mindset
• Problem-solving and decision-making ability
• Basic computer knowledge (CRM tools, Excel)
• 🔹 Educational QualificationGraduate in any field
• 🔹 Experience Required2–5 years in health insurance or BFSI sector
• Prior team handling experience is a plus
• 🔹 Salary (India Approx.)₹3 – ₹6 LPA (mid-level)
• Incentives + performance bonuses
• 🔹 Career GrowthTeam Leader → Assistant Manager → Branch Manag