Telecalling Team Leader

JOB DESCRIPTION:

A Telecalling Team Leader is responsible for managing and guiding a team of telecallers to achieve performance targets, typically in sales or customer service.

 Key Responsibilities: 

• ● Leading, motivating, and guiding a team of telecallers. 
• ● Setting targets, monitoring performance, and providing feedback. 
•  ●Conducting training sessions, coaching team members, and enhancing their skills.
• ● Addressing challenges and implementing solutions to improve team performance. 
• ●Handling escalated customer issues and ensuring customer satisfaction.