Travel Agent / Consultant

Job Title: Senior Travel Consultant - Sales

Location: Ithum Tower, Sector - 62, Noida, Uttar Pradesh

Job Type: Full-Time

Department: Sales & Operations

Reports To: Sales Manager

Job Summary:

We are seeking dynamic and customer-centric Senior Travel Sales Consultants to join our team. The ideal candidate will be responsible for understanding client travel needs, crafting customized itineraries, managing bookings, and providing end-to-end sales support. This role involves strong communication skills, attention to detail, and a passion for delivering memorable travel experiences.

Key Responsibilities:

Client Consultation: Engage with clients via phone, email, or in-person to understand their travel requirements and offer personalized solutions.Itinerary Customization: Design travel plans tailored to the customer’s preferences, budget, and travel style - domestic and international.CRM Handling: Maintain accurate records of leads, interactions, bookings, and customer preferences using the company CRM system.Sales Support: Prepare quotations and proposals, follow up on inquiries, and assist with post-sale support to ensure conversion and retention.Invoicing & Payments: Generate invoices, track payments, and liaise with the finance team for billing and reconciliation.Booking Management: Coordinate with DMCs, hotels, airlines, and activity providers to confirm travel arrangements and negotiate competitive pricing.Customer Relationship Management: Build long-term client relationships to encourage repeat bookings and referrals.Sales Target Achievement: Consistently work towards and meet assigned sales targets through effective lead conversion and upselling.Vendor Coordination: Communicate with service vendors to ensure seamless delivery of travel services.Market Awareness: Stay updated on travel trends, destinations, and packages to better advise customers.

Job Requirements:

Education: Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field (preferred).Experience: 3 to 6 years in travel sales, customer service, or B2C/B2B travel consulting.CRM Experience: Familiarity with using CRM software for managing leads and pipeline tracking.Sales & Communication Skills: Strong interpersonal skills with a persuasive approach and customer-first mindset.Itinerary Planning Expertise: Demonstrated ability to create detailed, cost-effective travel plans.Tech Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook); knowledge of booking platforms and travel tools is an advantage.Detail-Oriented & Organized: Capable of managing multiple leads, follow-ups, and bookings with precision and efficiency.

Preferred Attributes:

Enthusiasm for travel and destination expertise.Proactive attitude with a solution-oriented mindset.Ability to work independently as well as within a team.Fluency in English; additional language skills are a bonus.

Perks & Benefits:

Competitive base salary with attractive performance bonuses.Exclusive travel discounts and familiarisation (FAM) trips.Ongoing training and career advancement opportunities.A collaborative, inclusive, and travel-loving work environment.