Waiter / Steward

Job Title: VIP Steward

Location: kakinada

Department:Food & Beverage / Catering Services

Reporting To:Unit Manager / F&B Supervisor

Job Purpose:To deliver exceptional, personalized service to VIP guests, ensuring a premium dining experience aligned with company standards of hospitality and client expectations.

• Key Responsibilities:Service ExcellenceProvide high-quality, courteous, and personalized service to VIP guests.
• Ensure proper table setting, presentation, and ambiance as per VIP standards.
• Serve food and beverages with attention to detail and etiquette.
• Anticipate guest needs and respond promptly.
• Guest HandlingBuild and maintain professional rapport with VIP clients and guests.
• Handle special requests, dietary needs, and preferences efficiently.
• Address guest concerns immediately and escalate when required.
• Operational DutiesEnsure mise-en-place is completed before service.
• Coordinate with kitchen and service teams for smooth operations.
• Maintain cleanliness and hygiene of service areas as per company and statutory norms.
• Follow SOPs for VIP service protocols.
• Presentation & GroomingMaintain impeccable grooming and uniform standards at all times.
• Exhibit professional body language, communication, and etiquette.
• Compliance & SafetyAdhere to food safety, hygiene, and safety standards.
• Ensure proper handling of service equipment and materials.
• Key Skills & Competencies:Excellent communication and interpersonal skills
• Strong customer service orientation
• Knowledge of fine dining etiquette and service standards
• Ability to work under pressure with a calm demeanor
• Attention to detail and presentation
• Qualifications & Experience:Minimum 10th / 12th pass (Hotel Management preferred)
• 2–5 years of experience in hospitality / premium service / VIP handling
• Experience in corporate catering / hotels / executive dining preferred
• Additional Requirements:Flexibility to work in shifts
• Polite, well-spoken, and presentable personality
• Basic knowledge of English (spoken)
• KPIs (Performance Indicators):Guest satisfaction scores / feedback
• Service quality and adherence to SOPs
• Grooming and discipline standards
• Response time to guest requests