Collection Executive / Officer

Level: L4

 Department: CV DMS

 Designation: Officer

 Responsible for: Allocation of portfolio to vendor

 Location: City

 Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC

 Preferred Age: Maximum 30 years

 Qualification: Any Graduate/ P.G/M.B.A.

 Reporting to: Area Manager

 Nature of Role: Individual Performer 

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

 Review cases with FOS / TL and work assignment basis the disposition code.

 Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

 Receipt book & Repo kits allocation and auditing periodically

 Agency billing closure within 60 days of the work completed month.

 Ensuring prior approvals in repo cases & helping the agency manage repo related issues.

 Handling collection/repo related customer service issues/escalations.

 Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.

 BKT resolution with agency and FOs level need to be