Customer Sales Representative

Job Title: Telesales Executive

Mission:

To connect with registered users, understand their needs, and help them choose the most suitable premium plans that enhance their chances of finding the right solutions.

Job Description:

The TeleSales Executive is responsible for contacting users who have registered through the website or mobile app, explaining available membership options, and converting free users into paid subscribers. The role involves understanding customer preferences, handling sensitive profiles, maintaining call activity standards, and ensuring a positive and professional interaction at all times.

Key Responsibilities:

• Make outbound calls to registered users to promote and sell available subscription packages.

• Identify customer needs and recommend appropriate plans based on their background and preferences.

• Maintain daily call logs, follow-up records, and conversion updates in the CRM.

• Build trust and rapport with users from different personal backgrounds.

• Achieve individual sales targets and maintain the required call-to-conversion ratio.

• Provide accurate information about features, pricing, and offers.

• Ensure timely follow-ups and high customer satisfaction levels.

Key Outcomes (Success Measures):

1. Sales Target Achievement: Consistently meet or exceed monthly revenue goals.

2. Call Productivity: Maintain expected daily call volume and follow-up ratio.

3. Conversion Rate: Achieve defined lead-to-sale conversion percentage.

4. Customer Satisfaction: Receive positive feedback and ensure a professional service experience.

5. CRM Accuracy: Keep records updated and ensure smooth lead management.

Core Competencies:

1. Communication Skills
2. Sales Orientation
3. Customer Empathy
4. Follow-up Discipline
5. Target
6. Focus Adaptability

Qualifications & Experience:

• Education: Minimum 12th Pass / Diploma/ Graduate in any field.

• Experience: 1–3 years in telesales, package sales, or subscription sales preferred.

• Language: Fluency in Malayalam

• Necessary training will be provided.