CRM Executive

Job SummaryMahadev Jewellers is seeking a detail-oriented and customer-focused CRM Executive to manage customer relationships, maintain accurate customer data, and support sales and marketing initiatives. The role focuses on enhancing customer experience, repeat purchases, and brand loyalty.

• Key ResponsibilitiesMaintain and update customer records in the CRM system
• Track customer purchase history, preferences, and interactions
• Coordinate with sales staff to follow up on leads and existing customers
• Manage customer communication (calls, messages, emails, WhatsApp)
• Support loyalty programs, festive campaigns, and promotional activities
• Handle customer feedback, queries, and complaints professionally
• Generate reports on customer engagement, repeat sales, and campaigns
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