Customer Care Executive

Job Title: Customer Care Executive

Location: Panchkula (On-site)

Job Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Address complaints, queries, and service requests promptly and effectively.

• Maintain accurate call logs, records, and customer interaction details.

• Follow company protocols to escalate unresolved issues to higher departments.

• Ensure customer satisfaction through clear communication and problem resolution.

• Achieve performance targets such as call handling time, quality, and resolution rate.

Key Requirements:

• Excellent communication skills with a strong command of English (mandatory).

• Prior experience in telecalling / customer service preferred (UK/International process is a plus).

• Confident, empathetic, and professional while handling customer interactions.

• Basic computer knowledge and ability to work with CRM systems.

• Strong listening, problem-solving, and interpersonal skills.

Work Timings (US Shift – 2 Slots Available):

1. 10:00 AM – 6:30 PM

2. 6:00 PM – 2:30 AM

Employment Type: Full-time

Salary & Benefits: Competitive pay (based on experience)