Customer Service Representative

Job Title: Customer Service Representative (CSR)

Location: Zirakpur, Chandigarh

Department: Operations / Customer Service

Employment Type: Full Time

Job Summary

We are looking for a friendly and customer-focused Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, patience, and the ability to handle customer concerns professionally. Customer service representatives help customers with questions, complaints, and service information while maintaining customer satisfaction.

• Key Responsibilities

• Welcome and assist customers in a professional and friendly manner
• Handle customer inquiries, complaints, and requests effectively
• Provide accurate information about company services, policies, and offers
• Resolve customer issues promptly and escalate complex problems when necessary
• Maintain proper records of customer interactions and feedback
• Ensure high levels of customer satisfaction and service quality
• Coordinate with internal teams to resolve customer concerns
• Follow company policies and maintain discipline on the floor

Customer service representatives typically interact with customers to answer questions, handle complaints, and provide information about products or services.

• Required Skills Strong communication and interpersonal skills
• Good problem-solving ability
• Customer-focused attitude
• Ability to remain calm under pressure
• Basic computer knowledge (MS Office, POS systems, CRM tools)
• Good listening and conflict-resolution skills

• Qualification Minimum 12th Pass / Graduate

• Freshers with good communication skills can also apply
• Working Conditions Work location: Zirakpur (Chandigarh region)
• Rotational shifts including weekends/holidays if required
• Customer-facing role requiring professional appearance and behavior
• Key Performance Indicators (KPIs)Customer satisfaction level
• Complaint resolution time
• Service quality and professionalism
• Customer feedback and reviews