Customer Support Executive

Roles and responsibilities:

• Handle incoming calls and chats from customers, providing timely assistance and resolving inquiries.
• Make outbound calls to follow up with customers and provide necessary support.
• Address and resolve customer issues effectively, ensuring customer satisfaction.
• Assist with all activities ancillary to business operations and customer support.
• Write clear, concise, and professional emails to communicate with customers.
• Collaborate with team members to improve service delivery.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• At least 1 year of experience in a customer care or support role, preferably in the technology sector.
• Strong knowledge of mini PCs and electronic gadgets (familiarity with products available on electroniksindia.com is a plus).
• Excellent communication skills in both Hindi and English.
• Ability to write well-structured emails.
• A minimum of a Bachelor's degree.
• Both male and female candidates are encouraged to apply.