IT Manager

We are seeking an experienced and hands-on IT Manager to oversee and

manage the hardware, software, and IT infrastructure of our retail business. The ideal candidate

will ensure smooth day-to-day operations across stores, warehouses, and the head office, while

also implementing scalable IT solutions to support business growth and digital transformation.

Key Responsibilities

1. IT Infrastructure & Hardware Management

- Oversee installation, configuration, and maintenance of servers, POS systems, desktops, laptops,

printers, scanners, and networking devices.

- Ensure system uptime and smooth functioning of IT hardware across all retail outlets and

warehouses.

- Monitor and manage data backup systems, storage, and disaster recovery processes.

2. Software & Applications Management

- Manage retail ERP, billing/POS software, inventory management systems, and other

business-critical applications.

- Liaise with software vendors for updates, troubleshooting, and integration of new features.

- Ensure compliance and licensing of all software being used across the organization.

3. IT Security & Compliance

- Implement and monitor cybersecurity protocols, firewalls, and antivirus systems.

- Safeguard company data and ensure compliance with IT policies and data protection regulations.

- Regularly conduct audits and risk assessments.

4. IT Support & Troubleshooting

- Provide technical support to staff across multiple locations.

- Establish ticketing/helpdesk systems for quick resolution of hardware/software issues.

- Train employees on IT policies, software usage, and data security best practices.

5. Project & Vendor Management

- Manage IT projects such as system upgrades, store opening setups, and technology rollouts.

- Negotiate contracts and maintain relationships with IT vendors, internet providers, and software

partners.

- Evaluate and recommend new technologies to improve efficiency and customer experience.

Qualifications & Skills -

Bachelors degree in Information Technology, Computer Science, or related

field (Masters preferred).

10+ years of IT experience with at least 3 years in a managerial role (preferably in retail/FMCG).

- Strong knowledge of retail ERP/POS systems, networking, cloud platforms, and IT security.

- Hands-on experience with hardware, system administration, and troubleshooting.

- Excellent problem-solving, vendor management, and communication skills.

- Ability to manage multi-location IT operations in a fast-paced retail environment.

Key Attributes - Strong leadership with a hands-on” approach.

- Ability to work under pressure and meet deadlines.

- Tech-savvy mindset with a drive for digital transformation.

- Process-oriented with attention to detail.