Quality Analyst- Calling Process

Company: Jeena Sikho Lifecare Ltd.

Location: Zirakpur, Punjab

Working Days: 6 Days a Week

Experience: 6 Months – 1 Year

Employment Type: Full-Time

Number of Openings: 20

Salary Range: ₹15,000 – ₹20,000 per month

Job Summary:

Jeena Sikho Lifecare Ltd. is looking for energetic and detail-oriented Quality Analysts (QA) for our Calling/Telecalling Process. The ideal candidates will be responsible for monitoring and evaluating the quality of calls made by our telecalling, ensuring compliance with company standards, and identifying areas for process improvement. This role requires strong listening skills, and a focus on maintaining the highest level of customer service quality.

Key Responsibilities:·

  Monitor and evaluate inbound and outbound calls to assess the quality of customer interactions.

·   Ensure telecalling teams are following scripts, communication standards, and compliance guidelines.

·   Provide constructive feedback to team members to enhance communication quality and customer satisfaction.

·  Maintain detailed records of quality scores, feedback reports, and performance metrics.

·   Collaborate with Team Leaders and Training Managers to improve overall call quality and productivity.

·   Prepare and present daily, weekly, and monthly quality reports.

·    Ensure adherence to company policies, data protection, and customer service protocols.

·     Participate in calibration sessions to align quality standards across the team.

Required Skills & Qualifications:·

  Minimum 6 months of experience as a Quality Analyst in a BPO, call centre, or telecalling process.

·   Strong listening, analytical, and evaluation skills.

·    Good understanding of quality monitoring tools, call evaluation forms, and feedback processes.

·   Good communication (verbal and written) and interpersonal skills.

·  Basic proficiency in MS Excel and report generation.

·  Strong attention to detail, with the ability to identify patterns and improvement areas

Educational Qualification:Bachelor’s Degree/Diploma /Certification in any field.

 Why Join Us:

• Opportunity to work with a leading healthcare and wellness company.
• Exposure to quality assurance processes within a high-performance sales environment.
• Growth-oriented culture with opportunities for skill enhancement and career advancement.
• Supportive management and collaborative work environment.