Store Manager

• Key Responsibilities:Customer Service ManagementHandle inbound and outbound service calls professionally.
• Register customer complaints, installation requests, and service follow-ups in the CRM system.
• Verify warranty details and product information during call logging.
• Assign service requests to the nearest technician or authorized service center based on pin code.
• Track the progress of service jobs till closure and ensure timely updates to customers.
• Maintain a high standard of courtesy and professionalism in every customer interaction.
• Spare Management CoordinationRecord and track spare part requests from technicians and service partners.
• Coordinate with the spare inventory team for part availability and dispatch.
• Maintain digital records of parts issued and consumed against each service ticket.
• Monitor stock levels and highlight shortages or delays to management.
• Dealer & Technician CoordinationCoordinate with dealers/distributors for service updates and installation requests.
• Support technicians with job details, spare requirements, and customer data.
• Ensure clear communication and timely completion of all assigned cases.
• CRM & ReportingUpdate service CRM with accurate customer and product information.
• Generate daily and weekly reports for service status, pending calls, and spare usage.
• Escalate unresolved issues to the Service Manager or relevant authority.
• Support in improving call handling scripts, service process flow, and data accuracy.
• Key Skills & CompetenciesExcellent communication and listening skills (Hindi & English).
• Strong coordination ability across multiple teams.
• Hands-on experience with CRM or ERP systems.
• Knowledge of consumer durables / home appliances service processes preferred.
• Attention to detail and ability to multitask.
• Customer-first attitude and problem-solving mindset.
• Qualifications & ExperienceGraduate in any stream (preferred: BBA / BA / B.Com).
• Minimum 2–4 years of experience in customer service / call center / service coordination, preferably in home appliances or consumer durable industry.
• Experience with service CRM tools, call logging systems, or spare tracking software will be an advantage.
• RemunerationAs per industry standards and experience.
• Performance-based incentives applicable.

Why Join ElitasAt Elitas, we believe in creating a customer-first culture built on trust, quality, and quick service response. You’ll be part of a dynamic team driving India’s premium home appliance brand towards excellence in after-sales service and customer satisfaction