Technical Support Engineer

Position Overview

We are seeking a Technical Support Engineer with B.Tech background to provide technical generalist support for simple to medium-level issues. You will support US customers over phone calls and resolve various technical problems quickly.

Key Responsibilities

Customer Support

• Handle technical support calls from US customers
• Provide technical generalist support across multiple areas
• OS troubleshooting for Windows systems and software issues
• Non-OS networking troubleshooting (internet connectivity, WiFi setup, basic network issues)
• Guide customers through solutions step by step
• Understand customer problems clearly and provide effective solutions

Technical Problem Solving

• Figure out technical issues quickly using logical thinking
• Research solutions and test them before sharing with customers
• Document common problems and their solutions
• Handle various types of technical requests as a generalist

Requirements

• B.Tech in Engineering (any branch)
• Excellent spoken and written American English - must communicate clearly
• Ability to speak and understand American English fluently for US customers
• Good at figuring things out and solving problems quickly
• Basic knowledge of computers, software, and common technical issues
• Comfortable working as a technical generalist across different areas
• QuickBooks and Intuit products knowledge is a very strong plus

What You Get

• Good salary based on experience
• Performance bonuses for customer satisfaction
• Training on technical products and tools
• Growth opportunities in technical support

Apply if you can solve technical problems and communicate clearly with American customers.