Technical Support Executive

Process: US Technical Support – Voice

Job Title: Technical Support Executive – US Technical Voice Process

Work Mode: Work From Office

Job Overview

We are hiring Technical Support Executives for a US Technical Voice Process. The role involves providing end-to-end technical assistance, troubleshooting issues, and delivering effective resolutions to US customers while maintaining service quality standards.

Key Responsibilities

Handle US customers via technical voice support

Troubleshoot issues related to printer, router, Windows, and macOS

Provide step-by-step technical guidance

Resolve issues using AnyDesk, TeamViewer, or UltraViewer

Maintain accurate case documentation and updates

Ensure SLA, quality, and customer satisfaction benchmarks

Eligibility Criteria

Experience: 1–3 years in International US Technical Voice Process (mandatory)

Excellent English communication skills (mandatory)

Strong technical troubleshooting experience required

Comfortable with night shift without cab facility

Interview Process

HR Round

Technical / Operations Round

Salary Structure

In-hand Salary: ₹20,000 – ₹30,000 per month

Deduction: ₹200 only (statutory tax deduction)

Work Details

Night Shift: 9:00 PM – 6:00 AM

Working Days: Monday to Friday

Work Location

Zirakpur – Motiaz Royal Business Park

📲 To Apply:

WhatsApp your resume to 9711322872