Telecalling Executive

We are seeking an enthusiastic and customer-focused Telecalling Executive to manage customer interactions, handle enquiries, and support sales conversion through effective communication and follow-ups. The role involves understanding customer needs, providing accurate information, and coordinating internally to ensure smooth service delivery.

Key Responsibilities:

• Make outbound calls and attend inbound calls from prospective and existing customers.
• Understand customer requirements and provide accurate product details, pricing, and recommended quantities.
• Follow up regularly on customer enquiries and convert leads into confirmed orders.
• Maintain proper records of calls, leads, follow-ups, and customer interactions.
• Prepare daily call reports and update lead status accurately.
• Coordinate with internal teams (design, sales, and dispatch) to ensure timely order processing.
• Handle customer queries professionally and ensure a positive customer experience.
• Maintain confidentiality and professionalism during all customer communications.
• Required Skills & Qualifications:Good communication and listening skills.
• Ability to convince and handle customer objections effectively.
• Basic computer knowledge (CRM, MS Excel, email).
• Strong follow-up and organizational skills.
• Ability to work independently as well as in a team.

Experience:

• Prior experience in telecalling, tele sales, or customer support is preferred.
• Freshers with good communication skills are welcome to apply.

Work Location & Timings:

YCE Industries Private Limited | Best Digital Marketing Company in Panchkula , Chandigarh , Zirakpur, Mohali, Dhakoli, Zirakpur, Punjab, India

Salary & Benefits:Fixed salary + performance-based incentives

• Training and growth opportunities