Customer Service Executive - Rail & Inland Terminals

Executive - Customer Service - Rail & Inland Terminals - Panipat

• Sharing Railing details with the customers regarding their Export / Import Shipments.
• Updating customers twice a day regarding train running/port arrival status.
• Sending Buffer shifting updates to the customers on daily basis.
• Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
• Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
• Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
• Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
• Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.
• Arranging KYC and GST details from all the new customers introduced by Sales.
• Sending Notice to trade as & when required.
• Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis.
• Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments.
• Emails regarding confirmation of pre-deposit accounts.
• Replying day to day queries of the customers to ensure customer 
• Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team. 
• Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues. 
• Sending in-transit details to customers for their shipments.
• Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo.

Experience Level

Executive Level