IT Executive

IT Help Desk Executive – Zoom & Virtual Meetings

We are looking for an IT Help Desk Executive to manage and support Zoom meetings and virtual sessions, ensuring smooth setup, coordination, and real-time technical support during internal and external meetings, trainings, and webinars.

• Set up, schedule, and manage Zoom meetings, webinars, and virtual events
• Coordinate with internal teams, trainers, clients, and speakers before meetings
• Ensure proper audio, video, screen sharing, and recording setup
• Provide real-time technical support during live meetings
• Manage participant controls:
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• Admit participants
• Mute/unmute
• Screen sharing permissions
• Breakout rooms
• Troubleshoot common issues (audio, video, connectivity, login problems)
• Start, stop, and securely store meeting recordings
• Maintain meeting etiquette, security settings, and access control
• Assist users with basic Zoom usage and best practices