Network (Support) Engineer
Amaravati Digital Networks LLP
Network (Support) Engineer
Amaravati Digital Networks LLP
Ulwe, Panvel
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
150 applicants
Benefits include: Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance
Job Description
- Job Description: L1 WiFi Support Engineer Position Overview We are seeking a proactive and skilled L1 WiFi Support Engineer to provide technical support and troubleshooting for Wi-Fi connectivity, device configuration, and network performance issues. The ideal candidate will have strong troubleshooting expertise, hands on experience with Wi-Fi infrastructure, and excellent communication skills to deliver high quality customer support. Key Responsibilities
- • Customer Support: Address customer inquiries and resolve technical issues related to Wi-Fi connectivity, network performance, and related hardware/software problems, ensuring timely and effective solutions.
- • Troubleshooting: Diagnose and resolve Wi-Fi connectivity issues, weak signals, and performance-related challenges using industry-standard tools and methodologies.
- • Network Monitoring: Proactively monitor Wi-Fi networks to identify potential issues, optimize performance, and ensure high availability.
- • Device Configuration: Assist in setting up and configuring Wi-Fi devices (routers, access points, laptops, smartphones) for seamless connectivity.
- • Escalation & Collaboration: Work closely with L2 Engineers and technical teams to escalate complex issues, providing detailed logs and analysis to support faster resolution.
- • Documentation: Maintain accurate records of support cases, troubleshooting steps, and solutions. Contribute to knowledge base articles for common issues.
- • Network Security: Assist in enforcing Wi-Fi security protocols (WPA/WPA2/WPA3), authentication mechanisms, and intrusion prevention practices.
- • Upgrades: Support firmware and software upgrades for Wi-Fi devices to ensure reliability, security, and optimal performance. Qualifications & Requirements
- • Education: Diploma / Bachelor’s in Computer Science, Information Technology, or related field. Relevant certifications (CCNA Wireless, CWNP) preferred.
- • Experience: 1–3 years in Wi-Fi support, troubleshooting, and system support.
- • Technical Skills: Strong knowledge of 802.11a/b/g/n/ac/ax standards, Wi-Fi troubleshooting tools, and experience with Ruckus OME. Familiarity with laptop/server repair is desirable.
- • Soft Skills: Strong analytical and problem-solving abilities, excellent communication & interpersonal skills, effective time management, adaptability to new Wi-Fi technologies.
- • Languages: English, Hindi (mandatory).
- • Other Requirements: Passport (mandatory), Location: Navi Mumbai (local/nearby candidates preferred). Compensation & Benefits CTC: ₹2,80,000 – ₹3,00,000 per annum
- • Health Insurance
- • Provident Fund (PF)
- • Leave Encashment Additional Details
- • Job Type: Full-time
- • Shift: Rotational Shifts
- • Work Location: On-site, Navi Mumbai
- • Reporting: Directly to Team Lead (L2)
Job role
Work location
Navi Mumbai International Airport Road, Chinchpada, Ulwe, Navi Mumbai, Maharashtra, India
Department
Engineering - Hardware & Networks
Role / Category
IT Network
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Networking, Switching devices knowledge, LAN troubleshooting, CCNA certification, Wireless configuration, Network troubleshooting, IP configuration, Network devices knowledge, Network performance checking, Router repairing, WLAN
English level
Basic English
Gender
Male
About company
Name
Amaravati Digital Networks LLP
Address
Navi Mumbai International Airport Road, Chinchpada, Ulwe, Navi Mumbai, Maharashtra, India
Job posted by Amaravati Digital Networks LLP
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