Collection Manager
Navi Technologies
Collection Manager
Navi Technologies
Paterhi Belsar, Vaishali
₹40,000 - ₹80,000 monthly*
Fixed
₹40000 - ₹55000
Average Incentives*
₹25,000
Earning Potential
₹80,000
You can earn more incentive if you perform well
Field Job
Full Time
Min. 2 years
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
50 applicants
Benefits include: PF, Travel Allowance (TA), Petrol Allowance, Laptop, Health Insurance, ESI (ESIC), Food/Meals
Job Description
- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customer
- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
Job role
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Sales, Debt Collection, Team leading, Business Loans, Personal Loans, Two-Wheeler Loans
English level
Basic English
Gender
Any gender
About company
Name
Navi Technologies
Job posted by Navi Technologies
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