IT Support Executive
Amazon Infosolution
IT Support Executive
Amazon Infosolution
Kankar Bagh, Patna Region
₹9,000 - ₹15,000 monthly
Fixed
₹9000 - ₹15000
Earning Potential
₹15,000
Job Details
Interview Details
Job highlights
117 applicants
Job Description
ROLES AND RESPONSIBILITIES:
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Job role
Work location
Amazon Infosolution Pvt Ltd. AIPL 5th floor kashyap Shailija Tower Kankarbagh Patna,Bihar. Kankar Bagh, Patna Region
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Good (Intermediate / Advanced) English
Degree/ Specialisation
BCA in Cloud Computing
Gender
Any gender
About company
Name
Amazon Infosolution
Address
Amazon Infosolution Pvt Ltd. AIPL 5th floor kashyap Shailija Tower Kankarbagh Patna,Bihar. Kankar Bagh, Patna Region
Job posted by Amazon Infosolution
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