Customer Relationship Executive
Tent Studio
Customer Relationship Executive
Tent Studio
Kankar Bagh, Patna
₹10,000 - ₹12,000 monthly
Fixed
₹10000 - ₹12000
Earning Potential
₹12,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
52 applicants
Benefits include: PF, ESI (ESIC)
Job Description
- To attend the Incoming Calls from the company’s designated inquiry number within single ring. To do cold calling from the old data, based on the timing and pitch Follows up call to the prospect as per their given time.
- To answer the queries raised by the prospect / customer and solve them quickly
- To interact with the walk-in customer and take the preliminary data, and at the time of exit take the feedback and maintain the data in CRM
- To manage the CRM Data efficiently
- To connect the India Mart customer and fulfil the customer’s need, connect the sales person if needed (field – back office)
- Take follow-ups on timely manner with customer as well as lead forwarded to the sales team
- To do activity on WhatsApp blaster, google extractor after creating the campaign, Monthly – Planning Product wise Weekly – Data Extractor – new product information etc. Daily – Follow-ups
- To collect the vital information from the customer on Competition & Market Trend (Log Book) and present that during the monthly meeting
- To target untapped areas & Old Customers (Discontinued) of the customer during offseason by calling, WhatsApp activity
- To upgrade own self on the product, Pricing, Material, Competitive advantage, company’s differentiator etc.
- To implement the company’s Policy
Job role
Work location
B-22, Bankmens Colony, Munna Chak, Chitrgupt Nagar, Kankerbag, Patna-800020 Kankar Bagh, Patna
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
Good Communication Skills, Negotiation skills, Customer engagement, Objection handling, Data management, Coordination
English level
Basic English
Gender
Female
About company
Name
Tent Studio
Address
B-22, Bankmens Colony, Munna Chak, Chitrgupt Nagar, Kankerbag, Patna-800020 Kankar Bagh, Patna
Job posted by Tent Studio
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