CONTACT:

EMAIL - hr@europass.in

PHONE - 9031074381

Job Summary / Purpose:The Front Desk Executive serves as the first point of contact for prospective students, parents, and visitors at YaStudy. This role is pivotal in creating a warm, professional, and efficient front-office experience. The Executive will manage all front desk activities, ensure seamless coordination with the counselling team, handle administrative tasks, and support the admissions process by guiding walk-ins and inquiries to the right department. They play a crucial support role in the student counselling and conversion funnel.

Key Duties & Responsibilities:

1. Reception & Client Welcome:

• Greet all walk-in clients, visitors, and vendors with professionalism and warmth.
• Ensure that waiting clients are comfortable, offered refreshments (if available), and informed about the estimated waiting time.
• Maintain a clean, organized, and welcoming front office environment.

2. Lead Registration & Routing:

• Maintain a visitor logbook and inquiry sheet, both physically and digitally.
• Capture initial client information and enter basic lead data into the CRM or assign it to the concerned Relationship Manager.
• Route walk-in students and scheduled appointments to the appropriate counsellor based on specialization (Abroad Admissions, Soft Skills, etc.).

3. Call & Inquiry Handling:

• Handle all incoming calls promptly and professionally.
• Provide basic information about YaStudy’s services, locations, counselling availability, and redirect calls to relevant departments or RMs.
• Schedule appointments for counselling sessions and update the team calendar accordingly.

4. Administrative & Coordination Tasks:

• Support Relationship Managers by managing student document checklists and basic paperwork when required.
• Maintain a daily MIS report of inquiries received, appointments scheduled, and footfall data.
• Assist in printing, photocopying, and organizing seminar brochures, welcome kits, and promotional materials.

5. Client Experience & Engagement:

• Ensure every walk-in leaves with a brochure or welcome kit and a brief about YaStudy’s offerings.
• Share links to social media handles, website, and alumni success stories to interested visitors.
• Collect feedback from walk-in clients on their first impression and escalate suggestions to the admin/counselling heads.

Required Qualifications:

• Graduate in any discipline (preferably in Administration, Hospitality, or Education-related fields).
• Minimum 1 year of front-office or administrative experience in an education, hospitality, or customer service setup.
• Proficient in English and Hindi; clear verbal communication and telephone etiquette.
• Basic knowledge of MS Office tools (Word, Excel) and comfort with CRM or data entry software.
• Professional appearance and behavior; punctuality and reliability are non-negotiable.

Desired Qualifications:

• Experience in education consultancy, university admission offices, or counselling support roles.
• Working knowledge of scheduling tools, appointment systems, or Google Calendar.
• Familiarity with CRM platforms like Zoho, Salesforce, or LeadSquared.

Key Skills:

• Customer Handling & Client Empathy
• Time Management & Task Prioritization
• Communication & Listening Skills
• Multitasking & Detail Orientation
• Basic Tech Savviness & CRM Entry
• Team Coordination & Positive Attitude

Why Join YaStudy?At YaStudy, you won’t just be managing a desk—you’ll be managing first impressions and playing an essential role in guiding young minds toward a global future. Join us to be a part of a passionate, impact-driven team that empowers careers and transforms lives.