Front Office

Front Office Manager

Location: Shirdi

Hotel: Saibaba International Hotel

Job Summary:

We are seeking a responsible and guest-focused Front Office Manager to manage daily front desk operations and ensure smooth check-in and check-out experiences while maintaining high service standards.

Key Responsibilities:

• Oversee day-to-day front office operations
• Supervise reception staff and manage duty schedules
• Handle guest complaints professionally and efficiently
• Monitor reservations, room availability, and billing
• Coordinate with housekeeping and other departments
• Maintain daily reports and occupancy records
• Ensure proper grooming, discipline, and service standards

Requirements:

• Minimum 6 months experience in hotel front office (Supervisory role preferred)
• Good communication and leadership skills
• Basic knowledge of hotel management/PMS software
• Ability to work in shifts and handle guest pressure