Shop Staff

Key Responsibilities

1. Sales & Customer Handling

• Attend walk‑in customers and assist in product selection.
• Handle customer queries and maintain good customer relationships.
• Ensure smooth sales transactions and maintain high service standards.

2. Billing & Payment Management

• Prepare bills using computer‑based billing software.
• Handle cash, UPI, and other modes of payment.
• Maintain daily cash register and ensure accuracy.

3. Lead Generation & Customer Follow‑Up

• Identify and generate new leads from walk‑ins, enquiries, and outbound calling.
• Follow up with customers for orders, payments, and deliveries.
• Maintain a customer database for future sales opportunities.
• Actively promote products/services to increase sales conversion

4. Stock & Inventory Management

• Maintain stock records and update inward/outward movement.
• Conduct regular stock checks to avoid shortages.
• Coordinate with vendors/suppliers if required.

5. Follow‑Up & Customer Coordination

• Make follow-up calls to customers for orders, payments, and deliveries.
• Maintain proper communication to ensure timely closures.

6. Banking & Documentation

• Handle daily banking tasks such as deposits, withdrawals, cheque submission, etc.
• Maintain supporting documents related to transactions.

7. Coordination with Management/Liaison with Director/Manager to avoid communication gaps.

• Provide daily reporting on sales, stock, and collections.

Skills Required

• Basic knowledge of computers (MS Excel, email, billing software).
• Good communication and interpersonal skills.
• Basic math skills for billing and cash handling.
• Ability to multitask and work responsibly.

QualificationMinimum 12th pass

• Graduate preferred but not mandatory