Back Office Sales Officer

We Srikrishna energy concepts are authorised dealer for BOSCH power tools, Stanley Tools and Fischer fixing systems , we are looking for back office sale officer to take care of new leads and our existing customer.

### Job Description: Back Office Sales Officer

#### Roles and Responsibilities

**1. Lead Management:**

- **Calling Received Leads:** Promptly contact potential customers who have shown interest through various channels.

- **Understanding Requirements:** Engage with leads to understand their specific needs and requirements thoroughly.

**2. Product and Service Offering:**

- **Suggesting Appropriate Tools and Products:** Recommend suitable products and solutions based on the customer's needs.

- **Submitting Quotations:** Prepare and submit detailed quotations for interested customers, ensuring accuracy and clarity.

- **Handling Direct Enquiries:** Respond to direct enquiries from potential customers with appropriate quotations and information.

**3. Sales Follow-Up:**

- **Follow-Up on Quotations:** Regularly follow up with potential customers to address any queries and encourage decision-making.

- **Closing Sales:** Work towards closing sales deals by negotiating terms and conditions, addressing customer concerns, and ensuring customer satisfaction.

**4. Payment Collection:**

- **Payment Coordination:** Ensure timely collection of payments from customers post-sale, coordinating with the accounts team as necessary.

- **Maintaining Records:** Keep accurate records of sales, quotations, follow-ups, and payment collections.

**5. Customer Relationship Management:**

- **Building Relationships:** Develop and maintain positive relationships with customers to foster long-term business.

- **Providing Support:** Offer post-sales support and address any customer issues or concerns to ensure customer satisfaction.

#### Key Skills and Qualifications

- **Communication Skills:** Excellent verbal and written communication skills to interact effectively with customers.

- **Sales Acumen:** Strong understanding of sales processes and the ability to close deals.

- **Customer-Centric:** Focused on understanding and meeting customer needs.

- **Attention to Detail:** Ensures accuracy in quotations, documentation, and record-keeping.

- **Organizational Skills:** Ability to manage multiple leads and follow up efficiently.

- **Problem-Solving:** Capable of addressing customer concerns and providing solutions.

This role requires a proactive individual who is committed to driving sales, managing customer relationships, and ensuring a smooth sales process from lead generation to payment collection.