Customer Care Executive

Job SummaryWe are looking for a Customer Care Executive to manage customer interactions and ensure smooth coordination between clients, operations, and delivery teams. The role involves handling shipment-related queries, resolving issues, and maintaining high levels of customer satisfaction in a fast-paced logistics environment.

• Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chats regarding shipments, deliveries, and logistics services
• Track shipments and provide accurate, timely updates to customers
• Address customer complaints, delays, damages, or lost shipments and ensure prompt resolution
• Coordinate with operations, warehouse, and delivery teams to resolve service issues
• Maintain and update customer records in CRM or logistics management systems
• Escalate complex issues to senior staff or relevant departments when required
• Ensure adherence to company policies, service standards, and SLAs
• Maintain proper accounting data as per requirement & billing data of completely monthly booking
• Collect customer feedback and report recurring issues or improvement areas
• Support billing, documentation, and proof-of-delivery queries when required
• Required Skills & QualificationsBachelor’s degree or equivalent qualification preferred
• 1–3 years of experience in customer service (logistics, supply chain, courier, or transport industry preferred)
• Strong communication skills (verbal and written)
• Good problem-solving and conflict-resolution abilities
• Basic knowledge of logistics processes, shipment tracking, and delivery cycles
• Proficiency in MS Office and CRM/logistics software
• Ability to multitask and work under pressure
• Preferred SkillsExperience with domestic or international logistics operations
• Knowledge of freight forwarding, warehousing, or last-mile delivery
• Multilingual skills (an added advantage)
• Key CompetenciesCustomer-focused approach
• Attention to detail
• Time management and organizational skills
• Team collaboration
• Professional and courteous attitude
• Work EnvironmentOffice-based / Hybrid (as applicable)
• May involve shift work depending on business operations
• Compensation & BenefitsCompetitive salary
• Performance-based incentives
• Health insurance and statutory benefits
• Career growth opportunities in logistics and supply chain operations