Customer Care Executive

 Job Opening: Customer Care Support Executive (Smart Lock)Company: iPlug Smart Lock

Location: Office / Remote (as applicable)

Experience: 1–3 Years (Customer Support / Service Coordination)

Gender Preference: Female (as per role requirement)

Employment Type: Full-time

1.  Job Responsibilities:Customer Support (Post-Installation)

• Handle inbound & outbound calls from smart lock customers after installation.
• Address customer queries, complaints, and objections related to lock usage.
• Provide basic troubleshooting guidance over call or WhatsApp.

1. Installation Coordination

• Plan and schedule installations with customers and technicians.
• Coordinate installation date, time, and location.
• Ensure timely completion of installation as per company TAT.

1. Objection Handling

• Professionally manage objections related to:
• 
  
• Lock functioning
• App usage
• Battery issues
• Installation concerns
• Escalate technical issues to the service team when required.

1. Feedback & Follow-up

• Call customers after installation to collect feedback.
• Maintain feedback records and report recurring issues to management.
• Ensure customer satisfaction and positive service experience.

1. Data & Reporting

• Update customer details, installation status, and call remarks.
• Maintain daily call logs and follow-up records (Excel / CRM / Google Sheet).
• 🎯 Skills Required:Excellent communication skills in Hindi & English
• Strong objection handling and customer-handling ability
• Polite, patient, and solution-oriented attitude
• Basic computer knowledge (Excel, WhatsApp, Google Forms)
• Experience in customer support / service coordination preferred
• 💡 Preferred Background:Experience in home automation, electronics, appliances, or service industry
• Prior role in customer care, service coordinator, or call center