Customer Service Coordinator
Quick Service HVAC Engineers
Customer Service Coordinator
Quick Service HVAC Engineers
Punavale, Pimpri-Chinchwad
₹18,000 - ₹27,000 monthly*
Fixed
₹18000 - ₹22000
Average Incentives*
₹5,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 28 Mar 2026 - 10 Apr 2026 | Time: 10.00 am - 04.00 pm...See details
4 applicants
Benefits include: PF, Mobile Allowance, Laptop, ESI (ESIC)
Job Description
Job Title: Service Coordinator & Digital Marketing ExecutiveRole OverviewWe are looking for a versatile and tech-savvy Service Coordinator & Digital Marketing Executive to join Quick Service HVAC Engineers. This is a dual-responsibility role where you will manage daily service operations and lead our digital outreach through WhatsApp Business API and social media to grow our brand in Pune.
Key Responsibilities1. Service Operations & Coordination (60% of Time)
- Inquiry Management: Act as the first point of contact for customers. Handle service inquiries via phone and WhatsApp.
- Technician Scheduling: Efficiently assign daily tasks to the technician team and track their real-time progress.
- Billing & Payments: Ensure accurate billing for every job. Follow up on pending payments and maintain a daily "Cash-In/Cash-Out" record in Excel/Google Sheets.
- Customer Feedback: Conduct post-service calls to ensure high customer satisfaction and handle any grievances.
2. Digital Marketing & Automation (40% of Time)
- WhatsApp API Management: Use our WhatsApp API software to automate service reminders, send promotional broadcasts, and manage customer chats.
- Lead Generation: Respond to inquiries from Facebook, Instagram, and Google, converting them into service bookings.
- Content Posting: Basic updates on social media pages with photos/videos of our ongoing HVAC projects.
- Database Management: Organize and update the customer database for re-marketing and AMC (Annual Maintenance Contract) renewals.
- Candidate RequirementsExperience: 1–3 years in Operations, Back-office, or Digital Marketing.
- Education: Graduate in any stream (B.Com, BBA, B.A., or BCA preferred).
- Technical Skills:High proficiency in MS Excel / Google Sheets.
- Experience with WhatsApp Business API or any CRM software.
- Familiarity with Social Media platforms (Facebook/Instagram).
- Languages: Fluent in Marathi ,English and Hindi. Professional English (Written & Verbal) is required.
- Soft Skills: Excellent multitasking ability, calm under pressure, and strong negotiation skills.
Job role
Work location
Shop-104 1 st floor Sai Paradise Punawle -411033 Punavale, Pimpri-Chinchwad
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
Skills
Digital marketing, Social media optimization, Digital maps creation, SOP Compliance, Employee handling, LinkedIn networking, Marketing startegy, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Marathi, Hindi
Degree/ Specialisation
Any B.Com (Hons.), Any BBA, Any MBA, Any B.A, Any Bachelor, Any B.Com (Atleast one)
Age limit
22 - 40 years
Gender
Female
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
28 Mar 2026 - 10 Apr 2026 | Note: No walk-in interviews will be conducted on Saturday and Sunday
Time
10.00 am - 04.00 pm
Other instructions
Resume. Experiance certificate
About company
Name
Quick Service HVAC Engineers
Address
Shop-104 1 st floor Sai Paradise Punawle -411033 Punavale, Pimpri-Chinchwad
Job posted by Quick Service HVAC Engineers
FAQs about this job
Show all
Read walk-in details before you register