Customer Support Executive

Responsibilities:

• Handle incoming WhatsApp messages & customer calls
• Take customer orders and confirm order details
• Enter and update orders in Excel / Google Sheets / CRM
• Maintain data entry in the inventory management system
• Update stock in & stock out
• Track available quantity of products
• Inform team about low stock
• Update order status (confirmed / dispatched / delivered)
• Make outgoing calls for order confirmation & follow-ups
• Coordinate with delivery/logistics team
• Basic customer support & query handling

Experience with inventory or order management software will be an added advantage.

Skills Required:

• Good communication skills
• Comfortable with WhatsApp, phone calls & Excel
• Polite, patient & customer-friendly
• Can read & write Marathi, Hindi and English
• Accuracy in data entry