Order Managment Executive

Interview schedule only for Face to face

Position Title: Order Booking Coordinator

Department: Sales/Operations

Reports To:  Assistant  Sales Manager

Location: Chinchwad Pune

Job Summary:

The Order Booking Coordinator is responsible for managing the order booking process from receipt to fulfillment. This role involves ensuring accurate order processing, maintaining communication with clients and internal departments, and ensuring timely delivery of products and services. The ideal candidate will have strong organizational and communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

1. Order Processing:

• Receive, verify, and process customer orders via various channels (phone, email, online platforms).
• Ensure accurate entry of orders into the system, including product specifications, pricing, delivery dates, and any special requests.
• Collaborate with sales teams to clarify order details and resolve discrepancies.
• Prepare and send order confirmations to customers.

1. Customer Interaction:

• Serve as the primary point of contact for customers regarding order inquiries, updates, and issues.
• Address customer concerns or complaints related to orders and collaborate with other teams to find solutions.
• Maintain a high level of customer satisfaction by providing timely and effective communication.

1. Coordination with Internal Teams:

• Work closely with the production, inventory, and shipping departments to ensure the timely fulfillment of orders.
• Monitor order status and follow up on outstanding orders to ensure timely delivery.
• Coordinate with the finance department for order invoicing and payment tracking.

1. Documentation & Reporting:

• Maintain accurate records of all orders and related documentation.
• Provide regular reports on order status, delivery timelines, and any potential delays.
• Update order management systems and databases to track orders through completion.
• Perform other duties as assigned by the Sales or Operations Manager.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in Business, S
• Proven experience in an order booking or customer service role (1-3 years preferred).
• Strong knowledge of order processing systems .
• Ability to work independently and in a team environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Preferred Skills:

• Experience with ERP systems (e.g., SAP, Oracle) or order management software.
• Knowledge of the company's products and services.
• Familiarity with customer service best practices and techniques.