Patient Care Coordinator

Job Title  Trainee / Executive

 Function  Patient Coordination

 Job Type  Full-Time  

The Client Servicing  department at WeAssist has an important role in supporting the Medical Insurance Claim Assistance in managing the Hospital Relations, Billing Related Queries, Client Relationship Management to ensure that WeAssist continues to be a competitive service provider in the Insure Tech, Reimbursement Claim Settlement, and the related industry. With ambitious growth plans in mind, WeAssist is looking to offer cutting-edge solutions to both patients and the partner hospitals by leveraging technology and with unique product offerings.  

As an operations executive, the candidate is required to support the Claim Assistance Team that is placed at the Partner Hospitals for the smooth functioning of the day-to-day operations.  

Job Duties & Responsibilities  

• To interact with hospital insurance patients.  
• Create WhatsApp groups to provide/share information.  
• Collecting necessary documents from the Patient /Hospital.  
• Coordinate with internal medical and Ops team for initial approval.  
• Cross-checking the files before sharing with the approval team.  
• Educating patients about deduction.  
• To create awareness about reimbursement claims. (Pre & Post Hospitalization)  
• Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company.  
• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary.  
• Follow up and provide Updates to the clients  
• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.  

Qualifications & Skills  

• Any Diploma, Graduation / Under Graduation  
• Should have good listening & analytical skills  
• Excellent interpersonal & communication skills  

Experience  

• Worked in a Hospital or Insurance for 6 months to 02 years. (added advantage)  

Additional Skills  

• Strong verbal skills  
• Strong problem-solving skills and enthusiasm for new tasks and challenges  
• Relationship-building skills.  
• Ability to multitask and prioritize, with a strong work ethic and attention to detail  
• Ability to operate with a high level of confidentiality and professionalism  

Send your Resume to:     Email: people@weassist.co.in | WhatsApp: 7618787812