Sales Back Office Executive

Sales Back Office Executive required urgently

Experience in Fasteners / Manufacturing industry is preferred

• Bachelor’s degree in Commerce, Business Administration, or related field
• 1.5 to 4 years of experience in Sales Coordination / Back Office / Manufacturing Industry
• Key Responsibilities:
• 1. Order & Data Management
• Handle complete order processing, including quotation, order entry, and tracking till dispatch

2. Sales Support & Coordination

• Coordinate with internal departments such as Production, Stores, Logistics, and Finance for order execution
• Follow up with production and dispatch teams to ensure timely delivery of fastener products
• Assist the sales team with product details, pricing, and stock availability
• Prepare daily, weekly, and monthly sales reports using MS Excel or ERP
• Support in preparing proposals, quotations, and client presentations

3. Customer Relationship Support

• Handle customer inquiries related to product availability, pricing, and order status
• Maintain strong communication with clients for order updates and dispatch details
• Address customer complaints and coordinate internally for resolution
• Follow up on pending orders, dispatches, and payments
• Maintain long-term relationships with existing customers

Technical Skills

• Knowledge of fastener products (nuts, bolts, screws, washers, industrial components) is mandatory
• Proficiency in MS Excel (basic formulas, reporting)
• Experience with ERP/CRM systems (Tally, SAP, Zoho, or similar)
• Good email drafting and documentation skills
• Prepare and manage sales documents such as quotations, proforma invoices, purchase orders, and invoices
• Maintain accurate customer and order data in ERP/CRM systems
• Track order status, dispatch schedules, and delivery timelines
• Ensure correct product specifications, sizes, grades, and quantities for fasteners