Service Advisor

Job SummaryA Service Advisor acts as the primary point of contact between customers and the service department. They assess customer needs, recommend services, prepare cost estimates, and ensure a smooth service experience from vehicle drop-off to delivery.

• Key ResponsibilitiesGreet customers and understand their vehicle service or repair concerns
• Create job cards/work orders with accurate customer and vehicle details
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Provide cost estimates, timelines, and service explanations in a clear manner
• Coordinate with technicians to monitor repair progress
• Keep customers informed about service status, delays, or additional repair needs
• Ensure customer approval before carrying out additional work
• Arrange vehicle delivery and explain completed work and invoices
• Handle customer complaints professionally and work toward resolution
• Maintain service records and follow up for customer satisfaction
• Required Skills & QualificationsHigh school diploma or equivalent (automotive certification preferred)
• Proven experience as a Service Advisor or in customer service
• Strong communication and interpersonal skills
• Basic knowledge of automotive systems and maintenance
• Ability to multitask in a fast-paced environment
• Computer literacy (DMS/software, email, billing systems)
• Sales and upselling skills with a customer-first mindset
• Preferred ExperienceExperience in automobile dealership or service center
• Familiarity with manufacturer service standards
• Knowledge of warranty and insurance procedures
• Key CompetenciesCustomer-focused attitude
• Problem-solving ability
• Time management
• Attention to detail
• Team coordination
• Work EnvironmentAutomotive dealership or service workshop
• Combination of desk work and shop-floor interaction
• May require standing for long periods