Senior Digital Repair Specalist

1. Shortlist, onboard and certify Partner/Technician

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer,satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades,

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Handle complaint management, out-calling, and coaching Jio, Associates as per need