Senior Digital Repair Specalist

Reliance Jio

Ponnani

₹22,000 - ₹22,500 monthly

Fixed

22000 - ₹22500

Earning Potential

22,500

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Benefits include: Joining Bonus, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Flexible Working Hours, Health Insurance, Food/Meals

Job Description

1. Shortlist, onboard and certify Partner/Technician

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer,satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades,

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Handle complaint management, out-calling, and coaching Jio, Associates as per need

Job role

Work location

Ponnani, Kerala, India

Department

Maintenance Services

Role / Category

Mobile Technician

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

ITI

English level

Basic English

Age limit

18 - 32 years

Gender

Male

About company

Name

Reliance Jio

Address

Ponnani, Kerala, India

Job posted by Reliance Jio

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