Selling products or services over the phone to both existing and potential customers. They are responsible for generating leads, making outbound calls, and closing sales to meet and exceed sales targets. Telesales Executives also handle customer inquiries, resolve complaints, and maintain a positive customer experience.

Key Responsibilities:

Lead Generation:

Identifying and contacting potential customers through various methods like cold calling, lead lists, and referrals.

Product/Service Knowledge:

Understanding the features, benefits, and pricing of products or services to effectively pitch them to customers.

Sales Calls:

Making outbound calls to potential customers, presenting product/service offerings, and addressing their questions and concerns.

Closing Sales:

Negotiating deals, securing commitments, and processing orders.

Customer Relationship Management (CRM):

Maintaining accurate customer records, updating profiles, and following up on leads.

Customer Service:

Handling customer inquiries, resolving complaints, and providing excellent support.

Sales Reporting:

Tracking sales performance, preparing reports, and analyzing data to identify trends and areas for improvement.

Meeting Sales Targets:

Achieving individual and team sales goals within set timeframes.

Skills Required:

Strong Communication Skills: Clear, concise, and persuasive communication is essential for engaging customers and closing sales.

Sales and Negotiation Skills: The ability to persuade customers, negotiate prices, and secure commitments.

Customer Service Skills: Providing excellent support, handling complaints, and building positive customer relationships.

Listening Skills: Actively listening to customer needs and concerns to tailor product/service offerings accordingly.

Phone Etiquette and Professionalism: Maintaining a professional demeanor and a positive attitude on the phone.

Computer Skills: Proficiency in using CRM systems and other relevant software.

Time Management: Effectively managing time to meet sales targets and prioritize tasks.