Collection/Recovery Manager

A

  Job Specification

1

Company Name

:

Muthoot Fincorp Limited

2

Position / Designation

:

Area Recovery  Manager – Secured & Unsecured Lending Business

3

Grade

:

4

Employment Type

:

Collection - Secured & Unsecured Lending Business

5

Reporting to – 

Designation & Grade

:

Area Manager 

6

No. of Reportees,

Designation & Grade

:

7

Main Tasks & Areas of Responsibility

:

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis 
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections) 
• Responsible for team building and training collection staffs 
• To Work closely with Muthoot Fincorp branches for the smoother part of collection.

8

Skills and Exposure

:

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
•  Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure. 
• Be Accountable for Portfolio Quality of the Location.

9

Special Requirements (If any)

:

• Should have willingness to travel as per company requirement.

10

Job Location / State

:

As per the company requirement. 

11

Compensation Band

:

As per policy

12

Entitlements

:

As per policy

13

Stake Holders

:

As per the company requirement. 

B

15

Educational Qualification / Technical Certification

:

Any UG 

16

Skill Sets

:

Collection Experience inn unsecured loan like PL/BL , with team handling skill sets.

17

Communication Skills

:

Good oral, written skill in Tamil/English and any other languages preferably

18

Experience

:

3+ years of Collection experience both soft and hard bucket

19

System Knowledge 

MS-Office (Excel/Word and PowerPoint)

20

Behavioral Competencies

:

Uncompromising ethical standards and discipline expected

21

Other Requirements (If any)

:

Should have the license with vehicle (2-wheeler).