Customer Relation Executive

Job Summary

The Customer Relation Executive is responsible for maintaining positive relationships with customers, addressing their queries, resolving complaints, and ensuring a high level of customer satisfaction. The role acts as a bridge between the customer and the organization.

• Key Responsibilities
• Handle customer inquiries via phone, email, or in person in a professional manner
• Maintain strong relationships with existing and new customers
• Resolve customer complaints efficiently and follow up to ensure satisfaction
• Provide accurate information about company products and services
• Maintain customer records and update databases regularly
• Coordinate with internal teams to address customer needs
• Collect customer feedback and share insights with management
• Ensure timely responses and adherence to service standards