Account Executive

Position Overview: An Account Executive (AE) is responsible for managing client accounts, driving sales, and fostering long-term relationships with clients. The AE plays a crucial role in understanding the client's needs, providing solutions, and ensuring satisfaction with the products or services offered. This role often involves identifying new business opportunities, negotiating contracts, and working closely with other departments to ensure successful project delivery.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to foster trust and ensure customer satisfaction.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing regular updates.
• Ensure high levels of client retention by delivering exceptional service.

Sales and Business Development:

• Identify and generate new business opportunities by prospecting and reaching out to potential clients.
• Develop sales strategies to meet or exceed sales targets and goals.
• Present products or services to potential clients, tailoring the presentation to their needs.
• Negotiate contracts, pricing, and terms of service with clients to close deals.

Account Management:

• Manage multiple client accounts simultaneously, ensuring deadlines, expectations, and budgetary guidelines are met.
• Monitor and report on account performance and customer satisfaction metrics.
• Coordinate with internal teams (e.g., marketing, customer service, operations) to ensure timely delivery of solutions to clients.

Market Research and Strategy:

• Stay up to date on industry trends, competitor activity, and market conditions to identify new opportunities.
• Provide clients with relevant market insights, helping them achieve their business objectives.
• Tailor solutions based on market research and understanding of client needs.

Reporting and Documentation:

• Maintain accurate and up-to-date records of client interactions, contracts, and account status.
• Prepare regular reports for management on account performance, sales achievements, and any challenges.
• Document client feedback and work with the team to improve products/services.

Cross-Department Collaboration:

• Work closely with the marketing, customer service, and project management teams to ensure smooth execution of client projects.
• Assist with the creation of marketing campaigns, promotional materials, or product offerings that align with client needs.

Budget and Financial Management:

• Oversee the financial aspects of client accounts, including managing budgets, tracking expenditures, and ensuring clients receive value for their investment.
• Collaborate with finance teams to ensure accurate billing, invoicing, and payment collections.

Qualifications:

• Education: Bachelor’s degree in Commerce (preferred).
• Experience: 1-3 years of experience in sales, account management, or a related field
• Skills:
• Excellent communication (verbal and written) and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to manage multiple projects and meet deadlines.
• Strong organizational and time management skills.
• Proficient in using CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
• Knowledge of the industry or product/service being sold.

Key Attributes:

• Customer-oriented mindset.
• Self-motivated, with the ability to work independently and in a team.
• Strategic thinker, capable of understanding both the big picture and the details.
• Positive attitude and resilient under pressure.

Work Environment:

• The role may involve a mix of office work and remote work.
• Travel may be required, depending on the client and business needs.