Cafe Staff

1. Kitchen / Preparation Staff (Most Important)Must-have skills

• Basic food preparation & hygiene
• Making waffles, pancakes, shakes, desserts
• Chocolate handling (melting, pouring, topping)
• Portion control & consistency
• Speed & time management (rush hours)

Good to have

• Experience with café/dessert outlets
• Plating & presentation skills
• Knowledge of food safety (gloves, hair cap, cleaning)

2. Counter / Order-Taking StaffMust-have skills

• Good communication (Hindi + basic English)
• Taking orders correctly (online + walk-in)
• Handling cash, UPI & POS billing
• Customer-friendly attitude
• Basic menu knowledge

Good to have

• Upselling skills (add toppings, combos)
• Handling Zomato / Swiggy orders

3. Delivery Packing Staff (if separate)Must-have skills

• Proper packing for online orders
• Prevent spillage & melting
• Labelling orders correctly
• Speed & accuracy
• 4. Cleaning & Hygiene Skills (for all staff)Daily cleaning routines
• Personal hygiene & uniform discipline
• Waste management
• Kitchen safety awareness

5. Manager / Supervisor (if you have one)Skills needed

• Staff management
• Inventory & stock control
• Vendor coordination
• Handling customer complaints
• Basic marketing understanding (offers, reels)
• Minimum Staff Skill Setup (Small Outlet)1 kitchen staff – dessert making
• 1 counter staff – orders & customers
• 👉 Both should know basic hygiene + speed
• Key Soft Skills (Very Important)Polite behaviour 😊
• Teamwork
• Willingness to learn
• Stress handling during peak hours