Call Center Executive

Job

Title: Customer Care Executive– Diagnostics Services

Industry: Healthcare / Diagnostics

Experience: 1–3 years

Organization: Top Labs Bazaar (3409Tech Ventures Pvt. Ltd.)

About Us:

3409Tech Ventures Pvt Ltd (Top Labs Bazaar). is a healthcare provider dedicated to delivering comprehensive healthcare services, including Lab Tests. Our mission is to make healthcare accessible and of the highest quality for all our patients.

Role Overview:

We are looking for a dedicated and customer-focused individual to join our diagnostics team as a Customer Support Executive. The role involves assisting patients and clients with inquiries, providing test information, handling reports, and ensuring a smooth customer experience at our diagnostic centre.

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Key Responsibilities:

-         Handle inbound and outbound calls from patients and clients, addressing inquiries about lab tests, services, and healthcare offerings.

-         Provide accurate information regarding health conditions, diagnostic tests, and disease management in a clear and empathetic manner.

-         Assist in scheduling appointments for home visits, lab tests, and consultations.

-         Support patients with the process of booking tests, understanding their reports, and follow-ups on prescribed services.

-         Maintain detailed records of customer interactions, issues, and resolutions.

-         Ensure high levels of customer satisfaction by delivering timely and efficient responses to queries and complaints.

-         Coordinate with the operations and medical teams to ensure smooth service delivery.

-         Provide education to patients about available services, including preventive healthcare programs and wellness packages.

-         Stay updated on common diseases, lab tests, and the company’s services to offer informed advice to patients.

-         Resolve issues and complaints effectively, ensuring patient concerns are addressed and followed up.

Requirements:

-         Bachelor's degree in Life Sciences, Healthcare, or related field.

-         6 months to 1 year of experience in customer care or support, preferably in a healthcare or pathology services company.

-         Strong understanding of pathology, common diseases, and diagnostic services.

-         Excellent verbal and written communication skills.

-         Empathetic, patient-focused, and able to handle sensitive information with discretion.

-         Good problem-solving skills and the ability to manage patient queries effectively.

-         Proficiency in MS Office and CRM software.

Preferred:

-         Prior experience in healthcare customer service, specifically in pathology labs or diagnostic services.

-         Knowledge of common diagnostic tests and disease management.